Your stay at Asara

Terms and Conditions


At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. The Hotel also retains the right to request full payment in advance, or a deposit, at the time of booking in certain circumstances or if the booking includes certain additional amenities or services.

In the interest of security and to prevent fraud Guests may be required to confirm their identity on check-in by providing their booking reference along with their passport, identity card or driving licence and a valid credit or debit card.

If Guests are travelling from outside of South Africa we are obliged by law to require Guests to provide the number and place of issue of the given passport / identity card and details of their fixed home address. These records will be kept for a minimum of 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party, including children, and we reserve the right to refuse entry to persons who cannot provide the information set out above.

The following applies:

All individual bookings must be guaranteed within 72 hours of making the reservation by providing credit card details. If credit card details are not available, a deposit or full pre-payment may be required. If a deposit is paid, proof of payment, along with the signed confirmation letter is to be received within this time period.

You will be required to present your card and ID on check-in, when full payment for your stay will be deducted.

Vouchers are required for all bookings received via Tour Operator or Travel Agent and must be presented on check-in in order to be accepted.

For advance purchase rates the card with which you booked the accommodation must be presented on arrival, along with the appropriate ID.

If your card was only provided as a guarantee at the reservation stage; at the time of check-in we will deduct the full amount of your stay (room rate, VAT and any extras booked). We may also choose to accept a cash deposit in place of the card payment, in which case the room rate, VAT, room levy, any extras booked and a daily amount for incidentals will be required on check-in.

During your stay the Hotel’s billing system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceeds the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a cash deposit to be provided, failing which we reserve the right to restrict charging facilities to your room.

All outstanding charges must be paid for in full on check-out from the Hotel. Should you leave without settling your final bill, all charges will be deducted from the credit card details provided without your presence and without the Hotel requesting further permission.