CANCELLATION POLICY

Property Cancellation Policy (please note certain packages will have a different or additional Cancellation Policy – this will be outlined with the rate information at booking stage).

No verbal cancellations of reservations can be accepted. All cancellations are to reach us by fax (+27 21 888 8001) or to the following email address reservations@localhost

Asara strongly recommends that you obtain travel insurance to prepare for any unforeseen events that may affect your travel plans.

Once a reservation has been confirmed, the following cancellation policy is imposed with immediate effect.

Cancellation fees are applicable to the entire length of stay and value of the booking.

CANCELLATION FEE STRUCTURE

Individual Reservations

Days prior to Arrival & Applicable Cancellation Fee

November to March
14-8 Days before arrival 50%
7 or less days before arrival 100%

April to October
14-8 days before arrival 0%
7 or less days before arrival 100%

The above cancellation policy does not apply to groups or during periods when there are special events planned at Asara Wine Estate & Hotel or during the Festive Season – during which time full cancellation fee of 100% applies from 30 days prior to arrival, or from time of booking if the booking is made less than 30 days prior to arrival.

A 100% cancellation fee applies to certain special offers and rates, this will always be indicated alongside the rate details when booking, and on the booking confirmation.

In the event of a no-show, or should you not arrive on the stated arrival date, your room will be released at 23:59 on the stated arrival date and a cancellation fee for the entire period will be charged.

Should a Guest depart earlier than the confirmed departure date, a full cancellation fee for the remainder of stay will be charged.

As credit card details are only taken to secure reservations, the full applicable cancellation fee as detailed above will automatically be billed to your card should we not receive prior notice of your cancellation. No further authorisation will be sought or required

All bookings are subject to the Terms & Conditions outlined on our website.

Group Reservations are subject to separate Cancellation Policy and Terms & Conditions. Please contact reservations@localhost for details.