Terms and Conditions

/ Terms and Conditions

Terms and Conditions

TERMS AND CONDITIONS

RATES

• All rates are quoted in South African Rand and are per room per night and inclusive of Accommodation and full breakfast.
• Rates are inclusive of 14% VAT, and exclude 1% Tourism Levy.
• Above rates & taxes are subject to availability and may change with or without prior notice.
• For long stay and group reservations (3 rooms & more), please contact us for a separate quote as these will be negotiated on an individual basis.
• All Rooms are equipped with the following: air-conditioning, under floor heating in bed & bathrooms, remote controlled TV and DVD, Tea/Coffee making facilities, mini bar, hairdryer and safe.
• Transfers to and from the airport / hotel as well as other transfers can be arranged at an additional cost.
• Only Rack Rates are commissionable, by prior agreement.  No commission is payable on any Packages, Bar Rates, Special Offers or Value Added Elements.
• A maximum of 3 rooms may be booked by any one person for the same date.  Bookings of more than 3 rooms constitutes a group reservation.  Group rates are strictly subject to availability and separate Terms & Conditions.
• STO / Agents Rates are net and non-commissionable and are not offered in conjunction with any other Discounts, Special Offers, Promotional Rates or Packages.
• These rates are not valid for Special Events, Christmas Eve and New Years’ Eve. These evenings will be sold as a fully inclusive package, including Dinner, Bed & Breakfast. Please contact reservations@asara.co.za  for more information.
• Special offers on our website are updated on a daily basis and are determined according to demand and are strictly subject to availability. These packages are as advertised in their entirety, are not negotiable and non-commissionable.

 GENERAL

• Check in time is from 14h00
• Check out time is by 11h00

 Early Check in / Late Departure

 Early check-ins must be arranged prior to arrival and are subject to availability and may be charged according to the time of check in. 

Should you wish to have the room ready and guaranteed for an early arrival it is necessary that the room be reserved from the night prior to arrival to enable immediate occupation of the room upon check-in.  This must be arranged prior to arrival and may be chargeable.

Should your room not be available if you arrive before 14h00, we are happy to store your luggage while you enjoy the Hotel facilities.

Late Checkouts are subject to availability and may be charged according to the time of check out.  All late check outs must be requested prior to guest’s arrival.

Occupancy of Rooms

Deluxe Rooms are able to accommodate a child in the room at an additional charge (see below); we regret we are unable to accommodate more than 2 persons in any other room type.

Regrettably we are unable to accept pets, other than guide dogs which are welcome by prior arrangement.

CHILDREN POLICY

Children under the age of 5 years stay free of charge (including baby cot if required).

Max 1 additional rollaway bed (for ages 5– 12 years) can be placed inside the Deluxe Rooms for which an additional R1,000.00 is charged.

Children over 12 years pay the full adult rate – within the parents’ room or the full room rate in a separate room.

We do offer Babysitting facilities at additional cost and by prior arrangement.

GROUP ROOMING LISTS (bookings of 3 rooms plus)

We request that the complete rooming list with expected arrival / departure times, arrival / departure transport / transfer details, Nationalities, titles, dietary and health mobility requirements, reach us no later than one week before arrival.

Changes may be accepted no later than 24 hours before the group arrival.

We will provide each guest with a rooming list with telephone extensions for each group member.

DEPOSIT & PAYMENT 

The following applies to individual and group reservations:

Individual Reservations

A 50 % deposit will confirm and secure a reservation. Full payment is required 1 month prior to arrival.

Group Reservations

A 25% deposit is required on booking.

Full pre-payment of entire stay is then required 30 days prior to arrival.

CANCELLATION POLICY

No verbal cancellations of reservations can be accepted.  All cancellations are to reach us by fax or to the following email address reservations@asara.co.za

Asara strongly recommends that you obtain travel insurance to prepare for any unforeseen events that may affect your travel plans.  Once a reservation has been confirmed, the following cancellation policy is imposed.

Cancellation Fee Structure

Individual Reservations

Days prior to Arrival

 The above cancellation policy does not apply during periods when there are special events planned at Asara Wine Estate & Hotel or during the Festive Season – during which time full cancellation fee of 100% applies from 30 days.

Group Reservations

Days prior to Arrival

If the payment requested has not been received by the due date stipulated on your booking, the reservation will be released unless prior alternative arrangements are made in writing.

FURTHER INFORMATION REQUIRED PRIOR TO ARRIVAL

In order to assist us in providing a more efficient service to you during your stay, we would appreciate the following information with your booking request or prior to your arrival:

• Nationality
• Approximate arrival / departure time – or if not known, details of where you will be staying prior / after Asara Wine Estate & Hotel
• Arrival and departure transport details (i.e. arrival / departure by own car, private transfer, or whether you would like us to pre-arrange transfers for you which we are happy to do, local transfer charges applicable)
• Room Requirements – such as Bed Type / Preference (Twin / King, etc.), ground floor room, access restrictions / mobility requirements, extra bed, cot, etc.
• Babysitter requirements
• Restaurant reservations are essential and we highly recommend that these be made well in advance for Raphael’s Restaurant
• Special dietary requirements / food allergies
• Special occasions such as honeymoon, birthdays, anniversaries, etc.